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Tiffany
Customer Care Representative with 6 years in Software and Crypto
Video resume
Customer care representative
I have broad experience in customer Care on B2B and B2C. Mainly focused on assisting users with Software solutions on the cloud, keeping track of the KPIs established and meet the SLAs fixed, which aligns with the profile you seem to require in the position offered.nnMy former experience with helpdesk solutions that interact with clients through severalnchannels, would help to address proper response and resolution timeframe.I’m also familiar with solutions as CRMs and reference documentary
Contacto
Barquisimeto, Lara, Venezuela
Abierto a remoto
Disponible en CazVid
Competencias
Customer SupportExpert
Extensive experience in assisting users with software solutions and cryptocurrencies.
Helpdesk SolutionsAdvanced
Familiar with helpdesk tools and multi-channel communication to improve response times.
CRM ManagementIntermediate
Handled customer data and interactions using CRM platforms to streamline service delivery.
KPI and SLA ManagementIntermediate
Focused on tracking and meeting KPIs and SLAs to ensure customer satisfaction.
Resumen
Experienced customer support specialist with six years in software solutions and cryptocurrencies, adept at multi-channel client interaction and KPI management.
Logros Clave
- Provided customer support for B2B and B2C markets focusing on cloud software solutions.
- Handled client interactions through multiple channels, ensuring timely responses and resolutions.
- Maintained KPIs and SLAs to ensure high-quality customer service.
Habilidades
Customer SupportHelpdesk SolutionsCRM ManagementKPI and SLA Management
Publicado en CazVid - 3 jul 2025