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Thienna
Video resume
Contacto
Competencias
Experiencia demostrada en Client Support.
Experiencia demostrada en Active Listening.
Experiencia demostrada en Haitian Creole ↔ English Interpretation.
Experiencia demostrada en French–English Communication.
Experiencia demostrada en Consecutive interpretation.
Educacion
Idiomas
Resumen
Perfil profesional
Experiencia
Sales Agent
Conducted high-volume outbound calls to prospective customers.. Communicated information clearly and professionally while identifying customer needs.. Handled customer questions, concerns, and objections effectively.. Built rapport with customers from diverse backgrounds.. Maintained professionalism and accuracy during fast-paced telephone interactions.. Qualified leads and successfully converted prospects into customers.
Event Staff
Welcomed and assisted international guests in a professional and culturally sensitive manner.. Facilitated communication between staff and attendees in multilingual settings.. Assisted with multilingual event materials and presentations.. Responded to guest questions and provided clear information.. Helped ensure smooth communication and coordination during events.
Independent Interpreter
Provide Haitian Creole ↔ English interpretation in healthcare, community, and customer service settings.. Interpret conversations accurately while maintaining the intended meaning, tone, and context.. Use consecutive and first-person interpretation to facilitate effective communication between parties.. Assist clients with limited English proficiency (LEP) in communicating their needs clearly.. Handle sensitive and confidential information with discretion and professionalism.. Follow interpreter ethics, including neutrality, accuracy, confidentiality, and cultural sensitivity.. Translate messages and documents between Haitian Creole, English, and French when needed.. Apply appropriate medical, business, and social services terminology according to the context.
Independent Interpreter
Provide Haitian Creole ↔ English interpretation in community and healthcare settings.. Translate conversations, documents, and messages while maintaining accuracy and confidentiality.. Apply interpreter ethics, ensuring neutrality and professionalism.. Support clients with limited English proficiency by bridging cultural and language gaps.
Event Staff
Welcomed international guests, supporting clear communication in multiple languages.. Assisted in creating multilingual event materials and presentations.. Facilitated communication between staff and attendees, ensuring smooth coordination.. Answered guest inquiries in a clear, professional, and culturally sensitive manner.
Freelance / Previous Roles
Assisted diverse clients by explaining services and resolving concerns in English, French, and Haitian Creole.. Supported multilingual communication in telephone and in-person interactions.. Maintained professionalism, confidentiality, and compliance with company protocols.
Customer Service & Client Support
Assisted diverse clients by providing accurate information and responding to questions and requests.. Reviewed client information carefully to ensure accuracy and completeness.. Maintained professionalism and confidentiality when handling client information.. Followed company procedures and communication standards.. Managed multiple client requests while maintaining accuracy and efficiency.. Communicated information clearly and professionally through telephone and in-person interactions.. Identified and addressed client concerns while following appropriate procedures.
Independent Interpreter
Provide Haitian Creole ↔ English interpretation in healthcare, community, and customer service settings.. Interpret information accurately while maintaining meaning, tone, and context.. Handle sensitive and confidential information with discretion and professionalism.. Follow interpreter ethics, including accuracy, confidentiality, neutrality, and cultural sensitivity.. Communicate complex information clearly between parties.. Apply appropriate terminology according to the context.