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Taylor
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Professional profile
Experiencia
Office Manager
Manage daily office operations, including answering and directing incoming calls, coordinating customer communications, and maintaining administrative records.. Prepare and provide roofing quotes to prospective customers, ensuring accurate and timely information.. Schedule roof repairs, inspections, estimates, and customer appointments while coordinating with field personnel.. Process and obtain required roofing permits and maintain documentation to support projects.. Pull and review roof measurements using GAF and Carlisle systems to assist with accurate project estimates and material planning.. Submit and manage manufacturer warranty applications for newly completed roofing projects.. Maintain employee timekeeping and assist with accurate tracking of hours worked.. Manage office and job-related inventory, monitor supplies, and place orders as needed.. Coordinate catering and other office needs for meetings, events, and company activities.. Order and maintain office supplies to ensure smooth day-to-day operations.. Support multiple aspects of roofing projects from initial customer inquiry and estimating through scheduling, permitting, completion, and warranty registration.
Licensed Health Insurance Producer
Assisted clients with Medicare enrollment (Parts A, B, C, and D) by explaining plan options, benefits, and costs to support informed decisions while ensuring compliance with CMS regulations.. Maintained active licenses in six states (DC, MD, VA, GA, WA, and PA) and stayed up to date on annual training requirements.. Handled confidential client information in accordance with HIPPA standards.. Managed outreach, appointments, and enrollment documentation with accuracy and professionalism.
Door Dash Driver
Delivered food and retail orders promptly.
Sourcing Consultant
Assisted Career Consultants with sourcing, screening, and interviewing candidates for various positions across multiple companies.. Partnered with hiring managers to identify hiring needs and align recruitment strategies.. Maintained relationships with candidates throughout the hiring process to ensure a positive experience.. Reviewed resumes and cover letters, conducted reference checks, and facilitated criminal background screenings for prospective hires.. Recruited applicants from Indeed and created Zenople profiles containing resumes, work history, education, and personal information.. Created recruitment reports and analytics to improve hiring efficiency.
Benefits Investigation Specialist
Conducted thorough investigations of patient insurance benefits to determine coverage for medical services, procedures, and prescriptions.. Assessed payer coverage restrictions to identify pathways for patients to access therapy.. Met production and time completion goals with a focus on maintaining high-quality customer service standards in accordance with state and federal regulations.. Communicated case details to relevant internal or external parties, fostering effective collaboration.. Documented sensitive payer Prior Authorization and Appeals with meticulous attention to detail.. Maintained a comprehensive repository of payer or brand-specific coverage information.. Assisted in training processes for oncoming staff.
Leasing Manager
Engaged with prospective tenants, responded to inquiries, provided detailed information about available properties and units, and conducted property tours both virtually and in-person.. Oversaw leasing activities, ensuring high occupancy rates and tenant satisfaction.. Assisted tenants with maintenance work orders and coordinated the maintenance team to ensure completion in a timely manner.. Assisted the owner with completing tax forms and managed the payment of bills to ensure timely financial operations.. Negotiated and prepared lease terms, renewals, and rental agreements in compliance with company policies and housing laws.. Maintained accurate records of leasing transactions and tenant correspondence, including apartment status, occupancy, and turnover status.. Managed tenant concerns, providing solutions or alternative resolutions to ensure satisfaction.. Answered emergency phone calls and promptly solved emergency maintenance problems such as leaks, lock outs, gas or power issues.. Trained and supervised leasing staff to ensure excellent customer service and operational efficiency.
Benefits & Retirement Representative
Managed and updated customer accounts, ensuring accurate record-keeping and data integrity.. Provided insurance recommendations to customers based on their individual needs and preferences.. Guided customers through pension and retirement plans, explaining tax implications, plan options, eligibility criteria, and required documentation.. Adhered to company communication guidelines, policies, and procedures to ensure seamless customer experience.. Provided account upgrades, cancellations, or modifications per customer request.. Assisted customers with technical support, troubleshooting issues, and providing solutions.
Customer Service Representative
Provided support for billing inquiries, device purchases, technical issues, phone plan upgrades, fraud detection and prevention, and contract-related questions.. Ensured high customer satisfaction by delivering clear, professional, and effective verbal and written communication.
Student HR Specialist
Facilitated the hiring process by coordinating interviews for staff and student positions, reviewing resumes and cover letters, conducting reference checks, and completing equity grids.. Collaborated with IT Management to ensure a seamless onboarding experience for new hires.. Organized and scheduled staff meetings and presentations, including preparing HR presentations and managing data entry.. Tracked and monitored UNM Mandatory Compliance Trainings of all UNM IT employees to ensure regulatory adherence.. Developed and maintained the organizational chart for the UNM IT department, ensuring accurate representation of departmental structure.
Student Research Assistant
Performed data entry and research for specialized projects for medical research initiatives.. Compiled, transcribed, and distributed meeting minutes to executive leadership.. Developed and managed excel spreadsheets for various research initiatives.. Tracked and monitored UNM/HSC/IRB Mandatory Compliance Trainings of all Project Echo employees to ensure regulatory adherence.
Student Research Assistant
Supported data entry for returned surveys, including redacting sensitive information and performing data analysis and cleaning.. Participated in weekly meetings, compiling, transcribing, and distributing meeting minutes to leadership.. Handled sensitive data, ensuring proper security and storage protocols were followed.
Student Research Assistant
Collaborated with the Principal Investigator on medical student research projects, editing papers prior to publication, assembling and distributing survey packets to schools across New Mexico, entering and cleaning data from returned surveys, redacting sensitive information, and creating excel spreadsheets for survey data analysis.. Contributed to fieldwork in Cuba, New Mexico and at Mobile Farmer’s Markets in Albuquerque.. Developed new policies and procedures for packet assembly and data entry processes.. Trained new staff and student employees to optimize operational efficiency.
Student Office Assistant
Developed the Contract and Grant Student Handbook incorporating policies and procedures.. Trained new student employees to enhance operational efficiency.. Provided administrative support including answering phone calls, preparing invoices for billing, issuing checks for Fiscal Monitors, managing Contracts and Grants emails, updating calendars, maintaining office and copy rooms, filing, scanning, and indexing documents into Xtender, coordinating grants for retention, and editing and redacting sensitive information in Adobe.. Assisted Fiscal Monitors and Upper Management with special projects.. Created and managed grants using Microsoft Excel and Access.
Crew Member
Managed the cash register and assisted with processing returns.. Assisted with stocking shelves, unloading/loading pallets of merchandise, and performing light cleaning tasks.. Assisted customers in locating specific products in the store, including sampling products such as food and coffee.. Provided guidance to customers with food allergies and dietary restrictions, helping them find the best products that met their needs and expectations.. Wrote orders for cereal, cheese, and grocery aisles.