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Sylla
Customer Support Representative
Contacto
Competencias
Demonstrated experience with Technical Troubleshooting.
Demonstrated experience with Network & Connectivity Diagnostics.
Demonstrated experience with Hardware & Software Support.
Demonstrated experience with CRM & Ticketing Systems.
Demonstrated experience with Remote Desktop Assistance.
Educacion
Resumen
Customer Support Representative open to new opportunities
Experiencia
Technical Support Representative
Provide real-time technical troubleshooting and guidance for software, hardware, and network connectivity issues.. Perform methodical step-by-step diagnostics to identify root causes and resolve technical inquiries on first contact.. Maintain precise customer account records and ticket escalation notes using corporate CRM platforms.. Consistently meet key performance metrics, including First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
Customer Support Representative
Managed high-volume inbound inquiries regarding account maintenance, billing questions, and service inquiries.. Applied active listening and empathy to de-escalate customer concerns and restore customer confidence.. Educated clients on product features and self-service troubleshooting options.. Collaborated across teams to route and resolve specialized customer requests promptly.