Suzane - Office Coordinator at Hydi Hydrogen

Proficient in managing emails, scheduling, and client interactions to ensure smooth office operations.

Experienced in accurate data entry, database management, and record keeping across various systems.

Skilled in greeting clients, responding to inquiries, and fostering positive stakeholder relationships.

Strong competency in Microsoft Office Suite, Teams, Excel, and CRM systems like HubSpot.

Checking emails. Assisting Manager to respond to urgent emails. Greeting Clients. Organizing dispatching of product to clients. Maintaining and updating the new product register. Entering data into the product register. Creating product assembly and testing sheets. Created staff timesheet forms. Knowledge on JLB tracking system. Purchasing of tooling and equipment for assembling product. Purchasing of office supplies. Organizing cleaners for the building. Sourcing services. Reconciling managers receipts to send to accountant in head office. Updating and loading information onto share point

Answering incoming calls and making calls to clients and key stakeholders. Complete stacking the emails and answering emails. Actioning all referrals onto the insight system and HubSpot system. Sending out all service agreement documents to clients, support coordinators or guardians. Upload all documents to client files. Assist management to delegate the appropriate therapist to the client. Inform designated therapist of new clients and provide them with the relevant information. Conduct file audits. Assist management with preparing for NDIS audits. Allocate funding from clients NDIS plan onto insight system for services to be provided by Life lift.. Uploading Behaviour support plans to NDIS portal. Organize employee timesheets. Support client exiting of services. Updating referral spreadsheet on Teams. New employee forms and record keeping. Managing the asset register training new staff

Support individuals in their homes and in the community achieve their goals and work towards new goals.. Provide support in domestic duties and personal care.. Advocate for the individuals needs to other services providers and organizations when needed.. Assist individuals advocate for their needs at NDIS plan meetings