Suzane - Office Coordinator at Hydi Hydrogen

Perth, Western Australia, Australiaen

Streamlined client communication and improved email response efficiency at Hydi Hydrogen.

Managed product dispatch and maintained accurate inventory records, supporting operational flow.

Published on CazVid

Summary

Dedicated administrative specialist with over 10 years of experience in office coordination, data entry, and client relations across diverse sectors including health, disability, and construction. Skilled in streamlining processes and enhancing operational efficiency.

Key Achievements

Enhanced data accuracy and system updates through meticulous data entry and record keeping.
Coordinated administrative tasks, contributing to team productivity and client satisfaction.
Provided comprehensive support across multiple roles, demonstrating adaptability and organizational skills.

Skills

Administrative SupportAdvanced

Proficient in managing emails, scheduling, and client interactions to ensure smooth office operations.

Data ManagementAdvanced

Experienced in accurate data entry, database management, and record keeping across various systems.

Customer ServiceIntermediate

Skilled in greeting clients, responding to inquiries, and fostering positive stakeholder relationships.

System ProficiencyAdvanced

Strong competency in Microsoft Office Suite, Teams, Excel, and CRM systems like HubSpot.

Support & Advocacy

Experience

Office Co-ordinator

Hydi Hydrogen

2024 - Present

Checking emails. Assisting Manager to respond to urgent emails. Greeting Clients. Organizing dispatching of product to clients. Maintaining and updating the new product register. Entering data into the product register. Creating product assembly and testing sheets. Created staff timesheet forms. Knowledge on JLB tracking system. Purchasing of tooling and equipment for assembling product. Purchasing of office supplies. Organizing cleaners for the building. Sourcing services. Reconciling managers receipts to send to accountant in head office. Updating and loading information onto share point

Senior Administration Manager

ife Lift

Answering incoming calls and making calls to clients and key stakeholders. Complete stacking the emails and answering emails. Actioning all referrals onto the insight system and HubSpot system. Sending out all service agreement documents to clients, support coordinators or guardians. Upload all documents to client files. Assist management to delegate the appropriate therapist to the client. Inform designated therapist of new clients and provide them with the relevant information. Conduct file audits. Assist management with preparing for NDIS audits. Allocate funding from clients NDIS plan onto insight system for services to be provided by Life lift.. Uploading Behaviour support plans to NDIS portal. Organize employee timesheets. Support client exiting of services. Updating referral spreadsheet on Teams. New employee forms and record keeping. Managing the asset register training new staff

Disability support worker

Identity WA

Support individuals in their homes and in the community achieve their goals and work towards new goals.. Provide support in domestic duties and personal care.. Advocate for the individuals needs to other services providers and organizations when needed.. Assist individuals advocate for their needs at NDIS plan meetings