Sthersy

Billing and Operations Manager

Customer Success Manager

Managed client relationships to drive retention, satisfaction, and product adoption., Led onboarding, training, and support for a portfolio of accounts, Identified upsell opportunities and collaborated cross-functionally to resolve issues, Monitored customer health metrics to reduce churn and improve engagement

Customer Service

Worked in various call centers such as Teleperformance, E-worker 360 and others., Formed part of various campaigns that range from customer service to sales., Worked as interpreter (Spanish-English) (English-Spanish), sales agent, helped people make appointments, assist people that are hard of hearing and many others.

Housing Manager

Hiring and managing staff in country, Planning meals, budgeting, writing expense reports and much more., Served as team development coordinator, where I recruited, trained and guided a group of college students to travel to various countries in the world to perform: Dental, Medical, Vet, Health clinics.

English Teacher

English teacher to various groups of students of all ages, hosting classes which last 4 hours per group weekly.

Co-owner

English Tutor

Hosting classes that usually lasted 1 hour. Classes were planned and all materials were made by me.

Spanish Teacher

Spanish live lab leader for college students at Whitworth University (Washington State)

Dining Hall Attendant/Cashier

Translator

Translator for doctors who volunteer around the world performing surgeries for those who can't afford them., Assisted in minor procedures done by them and watched major surgeries., Filled out patient files, and gave pre and post op indications.

Event Coordinator

Started as the events coordinator and accountant's assistant., Coordinated events ranging from birthday parties to national cooking competitions., In charge of finding and contacting chefs from all over the country to participate, ensuring their pleasant stay, coordinating meals and transportation.

Hospitality Department Manager

In charge of the hospitality department that worked hosting people from all over the world., Contacting clients, making reservations, confirming deposits, ensuring cabins were suitable for clients, attending to any needs they had regarding their stay.