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Stevens
Scheduling Coordinator with 4+ years in Customer Support and Client Relations
Contacto
Competencias
Skilled in handling diverse customer inquiries, resolving issues efficiently, and building rapport.
Proficient in de-escalating disputes and finding effective solutions to customer concerns.
Excellent verbal and written communication, ensuring clear information delivery and customer understanding.
Experience in managing appointments and coordinating services to optimize workflow.
Expertise in verifying customer identities, preventing fraud, and safeguarding sensitive information.
Idiomas
Resumen
Dedicated professional with over 4 years of experience in customer support, appointment scheduling, and account verification across healthcare, energy, and tech industries. Adept at resolving complex issues, building rapport, and enhancing operational efficiency.
Logros Clave
- Successfully managed appointment scheduling at Mint Dentistry, enhancing patient satisfaction and operational efficiency.
- Resolved complex energy billing disputes at Vistra Corp, improving customer retention and clarity on contracts.
- Verified and secured customer accounts at CashApp, ensuring fraud prevention and data integrity.
- Evaluated seller and buyer transactions on eBay, reducing fraud and maintaining platform trust.
- Provided comprehensive troubleshooting and billing support at Xfinity Mobile and Cricket, deescalating issues and increasing customer loyalty.
Experiencia
Scheduling coordinator
Provide attention to new and existing patients over the phone, building rapport and selling the soonest appointment possible for their treatment. Providing support and attention to new existing orthodontics patients in completely different platforms at the same time with appointments and advising on general information. Building rapport and managing retention to reschedule and cancel appointments. Proactive problem solver with conflicted times with the schedule over multiples offices around the country in states and cities like Dallas, Houston, Atlanta, Louisiana, Maryland, Chicago, Cincinnati, Louisville, Lauderhill
Customer Retention and support
Customer support on bill energy disputes, explaining and communicating with customers with clear details about energy contracts and rate prices. Renewing and changing energy bill contracts with customers by building rapport and doing retention. Communicating in English and Spanish with customer all across Texas to explain coverage and explain their energy usage. Deescalating customer in complicated interactions and breaking down bills and electricity usage in customer’s houses
Customer support for account verification
Verify transaction history in customer’s accounts and discuss private information about the customer’s account, credit disputes, refunds and fraud. Verify customer’s identity and security verification for transferring of funds between accounts. Following and creating cases for investigation depending on customer’s needs
Seller and buyers support advisor for online orders
Review transactions history for sellers and buyers, building rapport with sellers and following cases to evaluate review possible fraud. Quality evaluation on sellers and buyer’s behavior on reviews and comments on the platform, multitasking in multiples platform to evaluate buyers and sellers. adjusting and informing buyers and sellers about shipping fees and taxes corresponding on the states depending on the items that are being sold. Using problem-solving skills and critical thinking to examine return cases and refunds facilitating solutions for both parties
Customer support for troubleshooting, billing and sales
Customer service for billing management for plans, payment plans, payment arrangements and payments. Offering Support for billing disputes, reactivation and cancelation of service, seeking ways to solve and apply retention for customers. Troubleshooting for connection issues and using problem solving skills to find success in every interaction. Adding new lines and home internet services for existing customers
Customer support for trouble shooting and billing management
Billing support solving payments disputes and reactivations using retention tactics in every interaction, deescalating complicated cases of nonpayment and reactivation. Supporting and troubleshooting customers lines and using problem-solving skills to deescalate and avoiding cancelations. Back to back interactions all week, informing and educating customers about company policies in payment plan and working a solution to keep the customer on service, sometimes by applying credits to their account or finding success trough rapport and empathy