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Steven
Project Manager with 10+ years of delivering complex IT solutions
Contacto
Competencias
Oversaw project lifecycles from initiation to closing, coordinating teams and resources.
Facilitated communication between clients, team members, and executive leadership.
Identified potential project risks and implemented mitigation strategies.
Utilized project management tools to plan, track, and report project progress.
Applied different project management methodologies based on project needs.
Educacion
Resumen
Dedicated project manager with over a decade of experience leading complex IT projects, skilled in stakeholder communication, risk management, and delivering solutions on time and within scope.
Logros Clave
- Led cross-functional teams for multiple successful project deliveries.
- Developed project plans, schedules, and resource allocations.
- Managed stakeholder communication and documentation for large-scale initiatives.
Experiencia
Customer Service
Provided customer service in English for U.S.-based financial clients., Assisted clients with bank loan applications, guiding them step by step through the process., Collected accurate personal and financial information following compliance and quality standards., Supported project teams with administrative tasks, data reporting, and meeting coordination.
Production Leader
Supervised and coordinated work teams of up to 50 employees, managing schedules and daily tasks., Prepared production reports and key performance indicators for decision-making., Oversaw inventory control and ensured timely requests and updates., Collaborated with other departments on process improvement and standardization projects., Provided administrative support to production, including documentation and pending task follow-up.
Project Support
Created reports and updated project tracking systems., Coordinated meetings across departments to facilitate communication., Assisted with project implementation and process improvement initiatives., Performed diverse administrative tasks to support project operations.
Customer Service Advisor/Santander Bank US
Responsible to assist customers on their needs or inquiries about their banking accounts., Handle complex situations or escalation calls, explain possible solutions to ensure that customers feel valued and supported through active listening, and engage with irate customers to diffuse tense situations.