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Sophya
Customer Service Specialist with experience in hospitality and brand promotion
Contacto
Competencias
Skilled in delivering exceptional service, managing reservations, and ensuring positive customer experiences.
Effective in engaging with clients and colleagues, ensuring clear and professional interactions.
Experienced in product promotion and brand awareness strategies to increase engagement and sales.
Capable of identifying issues promptly and providing effective solutions to enhance customer satisfaction.
Educacion
Idiomas
Resumen
Dedicated professional with a background in hospitality, brand promotion, and call center support. Adept at enhancing customer experiences, promoting products, and resolving inquiries efficiently. Committed to delivering impactful results and fostering positive relationships.
Logros Clave
- Enhanced customer experience at Restaurante Otro Nivel by providing high-quality service and managing reservations efficiently.
- Increased brand engagement by 30% through active promotion and direct interaction with potential clients.
- Handled high call volumes at a call center, resolving inquiries accurately and efficiently, ensuring customer satisfaction.
Experiencia
Anfitriona
Brinde atencio n al cliente de alta calidad, asegurando una experiencia positiva para los comensales.. Gestione reservas y asignacio n de mesas, optimizando el flujo de clientes.. Fui asistente de barra, aprendiendo los principios ba sicos de las te cnicas del barismo.
Promotora de Marcas
Promocione productos y servicios a clientes potenciales, logrando un aumento del 30% en la interaccio n.. Interactu e con el pu blico para generar intere s y conciencia de marca.
Agente de Call Center
Atendí un alto volumen de llamadas, resolviendo consultas y brindando soporte al cliente de manera eficiente.. Registre informacio n de clientes y gestione solicitudes de forma precisa.