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Sonia
Data Analyst with 3+ years in financial services and analytics
Contacto
Competencias
Applied statistical methods to interpret large datasets and generate insights.
Used SQL queries to extract, manipulate, and analyze data from relational databases.
Created dashboards and reports using tools like Tableau and Power BI for stakeholders.
Utilized advanced Excel functions and pivot tables for data analysis and reporting.
Educacion
Resumen
Data analyst specializing in financial analytics with a proven track record of improving reporting workflows and supporting data-driven decision making.
Logros Clave
- Developed and maintained dashboards that improved reporting efficiency for finance team
- Streamlined data collection process reducing errors and saving time
- Led cross-functional analytics projects enhancing decision-making processes
Experiencia
Administrative assistant for real estate
Efficiently performed daily administrative tasks, including managing files, notifying customers via email, SMS, and notifications to ensure documentation processes were up-to-date, and assisting in scheduling meetings., Conducted marketing activities by showcasing properties for sale on the real estate agent’s social media platforms., Prepared detailed income and expense reports for rental properties, maintained accurate records for properties with rental units.
Technical Support Agent
Provided customer service via telephone and email, resolving technical issues and ensuring customer satisfaction., Documented and tracked customer interactions to identify trends, improve service quality, and enhance overall customer experience.
Accounting and admin assistant
Conducted general accounting tasks and bank reconciliations, ensuring accuracy and compliance with financial regulations., Prepared and presented periodic financial reports, providing insights and recommendations for effective financial planning and decision-making., Managed documentation control and maintained accurate databases, including creating detailed reports on financial processes to identify trends and areas for improvement.
Backoffice and customer service Agent
Advised clients and resolved their concerns in the support and customer service process for Facebook, and streamlined back-office processes to enhance efficiency., Provided customer service support for PNC Bank's collections department, including following up with customers regarding collections on financial products and documenting and tracking customer interactions for continuous improvement.