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Sofía
Customer Service & Translation Expert with 5+ years in Hospitality and Technical Support
Contacto
Competencias
Delivered excellent guest relations and complaint resolution in hospitality settings.
Performed quality assurance, grammar checks, and style adaptation for technical documents.
Assisted with event planning and catering services, ensuring smooth execution of gatherings.
Handled product inquiries and complaints, applying procedures to meet targets.
Utilized multidisciplinary teamwork and time management skills across roles.
Educacion
Idiomas
Resumen
Dedicated specialist with extensive experience in hospitality, technical translation, and customer support, focusing on quality and client satisfaction.
Logros Clave
- Greeted guests and managed check-in/out efficiently, improving guest experience at Hotel Moeve Garni.
- Monitored translation quality and ensured adherence to style guidelines at IARI Ingenieros Asesores.
- Resolved complex customer complaints and maintained product knowledge at Teleperformance Mexico.
Experiencia
General Assistant Internship
Greeted guests warmly upon arrival and managed check-in/check-out processes efficiently., Resolved guest complaints and issues promptly with a positive outcome, enhancing guest satisfaction., Provided guests with information and recommendations regarding local attractions and hotel amenities.,...
External Consultant Translator
Monitored translation quality of contractors and external providers., Adapted existing translations to meet style guidelines., Consulted with specialists to obtain information on technical translation., Inspected translations word-for-word for grammar and spelling faults., Checked phraseology with...
Inbound/Outbound Call Center Agent
Maintained detailed product knowledge to competently and expertly advise customers., Applied correct hold and transfer procedures, consistently keeping call times within the time frame target., Dealt with complex customer complaints professionally and politely, resolving issues with favorable...