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Silvia
AR Specialist with 5+ years of experience in finance and collections
Contacto
Competencias
Handled dispute resolution, customer analysis, and account reconciliation to maintain accurate financial records.
Negotiated with customers to resolve payment issues and improve delinquency rates.
Analyzed customer accounts and at-risk segments to recommend strategies and prevent defaults.
Provided inbound and outbound support via phone and email, maintaining clear communication with clients.
Proficient in Get Paid, JD Edwards, Oracle, and Salesforce for account management and reporting.
Educación
Idiomas
Resumen
Dedicated AR analyst experienced in dispute resolution, customer analysis, and record management across diverse industries.
Logros Clave
- Managed AR disputes and customer follow-ups across multiple companies, ensuring accurate record-keeping.
- Analyzed at-risk customers, recommending strategies to prevent delinquencies, improving collections efficiency.
- Participated in migration and process improvements for AR account management and reconciliation.
Experiencia
Senior AR analyst
Open and follow up on disputes, Analyze at-risk customers and recommend account strategies to prevent delinquencies., Inbound/Outboun pone support, Email support, Determine reasons for non- payment, Maintain accurate records about the customer payment status., Negotiation with customers, AR account reconciliations and management reporting., Order release
Senior AR analyst
Open and follow up on disputes, Analyze at-risk customers and recommend account strategies to prevent delinquencies., Inbound/Outboun pone support, Email support, Determine reasons for non- payment, Maintain accurate records about the customer payment status., Negotiation with customers, AR account reconciliations and management reporting.
Senior Portuguese analyst
Open and follow up on disputes, Analyze at-risk customers and recommend account strategies to prevent delinquencies., Inbound/Outboun pone support, Email support, Determine reasons for non- payment, Maintain accurate records about the customer payment status., Negotiation with customers, AR account reconciliations and management reporting.
Account Receivable Analyst (collections analyst)
Migration process for C&C accounts, Open and follow up on disputes, Analyze at-risk customers and recommend account strategies to prevent delinquencies., Inbound/Outboun pone support, Email support, Determine reasons for non- payment, Maintain accurate records about the customer payment status., Negotiation with customers, AR account reconciliations and management reporting.