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Shoaib
Product Manager with 8 years in SaaS and cloud solutions
Contacto
Competencias
Overseeing product development from ideation to launch and ongoing enhancements.
Implementing Agile frameworks to improve development efficiency and team collaboration.
Designing and managing cloud-based products to ensure scalability and security.
Collaborating with clients, developers, and executive teams to align product goals.
Educacion
Resumen
Results-driven product manager with extensive experience in SaaS and cloud solutions, focusing on product development, team leadership, and stakeholder engagement.
Logros Clave
- Led cross-functional teams to develop and launch three SaaS products, expanding market share
- Streamlined product development processes, reducing time-to-market by 20%
- Managed a portfolio of cloud solutions increasing revenue streams and customer satisfaction
Experiencia
Technical Support
Technical Support for internal users with any Windows operating system problems software update installations, uninstallations and repairing internal applications., Provide Support with connectivity with user internet connectivity VPN configuration and access issues., Assist with remote connectivity via Skype or Remote Tech Station., Reset passwords and unlock accounts for Window on (Active Directory) and internal programs like Rumba, Oracle data bases, People soft.
Technical Support
Technical Support for internal users with any Windows operating system problems., Provide Support with connectivity issues and/or Windows Office related problems., Assist with remote connectivity via Skype or Teamviewer.
Customer Service
Customer service and set up of appointments for prospects interested in becoming parents, also for United States prospects.
Customer Service
Reception of emails from UBER clients in English and Spanish., Troubleshooting quality related issues, traveling routes and adjustments of misapplied or erroneous billings.
Customer Service
Customer service communication and assistance, coordination of new projects from receiving the purchase order, sending quotes to clients, following up on production with machined shop personnel as well as with the providers of foundry services.
Customer Service Representative
Client first contact in charge of following up on open orders and capture of new orders in JBA also follow up and coordination of national and international shipments.
User Support
Assist users with payments transactions and problems with payments made via internet., Follow metric parameter of first contact resolution and average handle time and quality assurance.
Technical Support
Technical Support for internal users with any Windows operating system problems., Provide Support with connectivity issues and/or Windows Office related problems.
User Support
Support users via (Cisco) phone with internet connection configuration on modems, and routers., Help from installation to software configuration, wireless connectivity and set up a complete home network.