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Sherry
Data Analyst with 4 years of experience in financial services
Contacto
Competencias
Utilized statistical methods and tools such as SQL and Excel to analyze large datasets for insights.
Created dashboards and reports using Tableau and Power BI to communicate findings effectively.
Prepared detailed financial reports and validated data accuracy for corporate finance teams.
Worked cross-functionally with marketing and finance teams to support data-driven decisions.
Designed and executed SQL queries to extract and manipulate data from relational databases.
Educación
Resumen
Experienced data analyst with a focus on financial services, skilled in data visualization, reporting, and SQL.
Logros Clave
- Developed and maintained dashboards that improved data accessibility for decision-making.
- Led data validation and cleaning projects to ensure accuracy in financial reports.
- Collaborated with cross-functional teams to analyze market trends and generate actionable insights.
Experiencia
Customer Service Support
Assisted consumers with issues or dissatisfactions in regard to food and/or personal care products., Provided proper compensation when the situation required it, would provide information and clarify any inquiries from the consumers., Provided support via phone and emails.
Human Resource Customer Support
Assisted is issues with medical care, setting up a healthcare plan., Guided agents to which services where best for them and provided any required information about the different types of healthcare.
Customer Service Representative
Assisted customers with their accounts and advertisement., Handled chat and email contacts.
Technical Support Agent
Assisted customers with issues regarding their services such as internet, cable and phone., Made changes regarding their services, changes to their equipment or creating any appointment necessary for the situation at hand.
Sales Agent
Informed customers about billing procedures, processed payments and provided payment option setup assistance., Reviewed customer requests, resolved questions and defined specifications before completing orders.
Customer Service Representative
Assisted approximately 50 customers each day with account questions., Fielded customer complaints and queries, fast-tracking them for problem resolution., Assisted via chat to customer issues or questions they might have.