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Shawn
Customer Service Associate with 1 year in E-commerce and Client Relations
Contacto
Competencias
Expertise in addressing customer needs, resolving complaints, and ensuring a positive experience.
Proficient in identifying issues and implementing effective solutions quickly.
Experienced in evaluating operational risks and ensuring compliance with safety protocols.
Skilled in face-to-face, email, and chat communication to ensure clear and effective exchanges.
Educacion
Resumen
Dedicated customer service associate with experience in e-commerce support and risk assessment in the logistics sector. Skilled in problem resolution, communication, and teamwork to drive client satisfaction.
Logros Clave
- Successfully managed customer inquiries and issues at Amazon, enhancing customer satisfaction.
- Conducted risk assessments and ensured compliance with permit protocols at Speedmark, reducing operational hazards.
- Developed effective communication strategies for client interactions, improving service quality.
Experiencia
Plastician
Risk assessment as per task or job. Responsible for acquiring and following stipulations of permit to work and communicating it with the team. Face to face meetings with clients pre and post work to ensure quality and satisfaction. Fabrication and pre-fabrication of plastic pipelines, tanks, storage units etc.. On-site installation and repairs of plastic and fiberglass products
Customer service associate
Chat and E-mail support for Gaming, Video and App departments. Responded to pre-sale enquiries, returns and routine order processing support. Followed established protocols for escalating customer complaints to management. Answered incoming telephone calls and provided information regarding basic services if not within my scope of work. Served as first point of contact in many cases. Updated customer accounts with current personal and purchasing information. Issued refunds, merchandise exchanges and price adjustments in compliance with company policies. Advised customers on status of merchandise ordered