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Shannon
Contacto
Competencias
Demonstrated experience with Hardworking.
Demonstrated experience with Effective Communication Skills.
Demonstrated experience with Computer Literacy Skills.
Demonstrated experience with Excellent Customer Service.
Demonstrated experience with Call Center Agent.
Educacion
Idiomas
Resumen
Professional profile
Experiencia
Sales Representative
To make outbound calls to clients for Data Discovery that is authorized by Direct Axis.. Part of an ABSA campaign which was dealing with First Federal Investments on behalf of ABSA Bank.
Customer Service Representative
Service consultant receiving inbound calls by Telkom mobile customers for prepaid related queries as well as internet connection queries.
Retentions Agent
Receiving inbound calls for Telkom Mobile Retentions for cancelation requests.. Upgrades on sim cards and devices.. Assisted with online cancelation requests cases and closing the cases.. Upgrades, which includes sending debit mandates as well as migrations and downgrades.. Cancelations, number changes, billing disputes and callbacks are what I assisted customers with as well.. Follow up with CourierIT regarding deliveries and cancelation of pending orders.
Customer Service Representative
Assisted customers with returns of items they purchased on the Bed, Bath & Beyond website.. Assisted with refunds, on-hold & immediate replacements, side-by-side shopping, escalations.
Customer Service Representative
Assisted property owners by confirming if they have active exemptions.. Guided them on how to file an Online Protest and advise on the terms and conditions.. Assist with advising property owners to update their mailing address, name correction, situs correction and contact information.
Customer Service Representative
Assisted customers with billing queries.. Checked coverage and assisted with Fibre applications.. Advised on the processes.. Assisted with password changes, network issues, logging tickets to FNOs, cancelations, upgrades, downgrades, move of address and transfer of ownerships.
Customer Service Representative
Assisted customers with online shopping orders, placing the orders, canceling the orders, rescheduling orders, any order/item issues that the customer has.. Assisted customers with their billing issues too, be it refunds, credits, payment method issues and redelivery on their orders if required.
Retentions Specialist
Assist customers with cancelation of their Instacart+ Membership and have to try and retain them.. If the customer is not interested we are required to cancel the membership and provide a refund if eligible.
Customer Consultant
Provide an avenue for employees and other individuals to report work concerns or document inquiries and request for guidance.. Assisted with filing reports plans following up on reports using unique access codes.