Dedicated Customer Service Representative with experience in high-volume call centers and a background in language education. Skilled in sales, customer satisfaction, and developing engaging educational content. Bilingual with an Associate Degree in Translation.
Skilled in managing customer inquiries, resolving issues efficiently, and maintaining high customer satisfaction levels.
Experienced in executing sales strategies, upselling, and closing membership and retail deals.
Capable of designing comprehensive lesson plans and educational materials for varied audiences.
Proficient in clear, effective communication in both customer service and instructional settings.
Global Fidelis
Manage high-volume call center operations specializing in membership administration and refund processing.. Execute sales strategies for memberships and retail, consistently achieving performance targets.. Coordinate cross-functional communication to ensure seamless problem resolution and customer satisfaction.
Alianza Idiomas
Developed comprehensive lesson plans and educational materials for diverse age groups (children to adults).
Associate Degree in Translation
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