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Sebastian
Content moderator
Contacto
Competencias
Reviewed and moderated multimedia content and documents, ensuring adherence to platform guidelines.
Delivered technical, medical, and product support to customers via call centers, maintaining professionalism.
Effectively communicated with uploaders and customers through email and phone, ensuring clear, professional dialogue.
Conducted administrative reviews and documentation, supporting operational processes.
Educación
Idiomas
Resumen
Dedicated professional with over five years' experience in multimedia content moderation, technical support, and customer service. Skilled in communication, documentation, and problem-solving across diverse industries and roles.
Logros Clave
- Handled multimedia content review and moderation for Tropical Sun, ensuring compliance with guidelines.
- Provided efficient technical and medical support to customers at Concentrix and Optum Colombia, maintaining professional communication.
- Performed administrative and documentation tasks, contributing to operational workflows across roles.
Experiencia
Content moderator
Review and moderation of multimedia content, documents reviewer, contact via email with the uploaders, administrative tasks.
call center agent / technical support
Provide to the customers technical support, tracking information and product information in an efficient way using the product knowledge and a professional attitude.
call center agent
Provide to the customers solutions or answers regarding information to their medical ensure in an efficient way and using a professional attitude.