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Sebastian
Team Leader with 5+ years of experience in Customer Service and Training
Video resume
Contacto
Competencias
Led teams to achieve KPIs and supported their professional development.
Conducted training sessions on campaign-related topics and operational procedures.
Handled client communication, collections, and support tickets to ensure customer satisfaction.
Developed strategies that enhanced workflow efficiency in a corporate setting.
Provided support in library management and organized reading promotion workshops.
Educacion
Idiomas
Resumen
Experienced team leader and trainer with a background in customer service, operational support, and educational assistance. Skilled in team motivation, workflow optimization, and delivering training programs.
Logros Clave
- Managed and motivated teams to meet and exceed KPIs at Concentrix SAS
- Developed and implemented workflow strategies to improve operational efficiency
- Delivered specialized training and provided guidance on campaign tools and resources
Experiencia
Team Leader
Managed and motivated my team to consistently meet and exceed key performance indicators (KPIs), Conducted regular coaching sessions and mentorship to support professional growth of team members, Developed and implemented strategies that optimized workflow efficiency
Trainer
Delivered specialized training and in-depth knowledge of campaign-related topics, Provided guidance on effective use of tools and resources, Maintained alignment with operational goals through consistent communication
Library Assistant/ Teacher
Provided support and assistance to students, teachers, and school staff within the library area, Organized and conducted reading promotion workshops, Maintained library records and documentation
Carer
Provided dedicated care and support to a disabled individual, Maintained ongoing communication to address needs
Collections Agent
Contacted clients to collect outstanding payments, Offered tailored payment solutions
Logistic Coordinator
Handled incoming calls and resolved assigned support tickets, Delivered daily operational reports to management