Sara

Bilingual Customer Service & Technical Support Representative

Provided bilingual customer service and technical support in English and Spanish.. Assisted customers with inquiries, technical issues, troubleshooting, and account-related concerns.. Used internal tools and platforms in English to manage customer information and document interactions.. Handled calls in both English and Spanish while maintaining clear and professional communication.. Developed strong problem-solving, active listening, multitasking, and conflict-management skills.. Adapted quickly to new processes, tools, and procedures while working effectively under pressure.