Santiago offers 40 years of expertise in BPO, customer service, technical support, and fraud detection, with a commitment to helping others and continuous self-improvement.
Provided support and assistance to diverse customer bases in various industries.
Resolved technical issues related to security devices and warranty services.
Performed fraud detection and prevention tasks within banking operations.
Applied tailored communication strategies to enhance customer interactions.
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Developed skills in understanding and analyzing large amounts of information for decision making.
