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Santiago
IT Junior Project Analyst with 3+ years in cloud solutions and customer support
Video resume
Contacto
Competencias
Experience in supporting and developing cloud solutions using Azure services like Synapse, Databricks, and Pipelines.
Automated data and process workflows utilizing Power Automate to streamline operations.
Built user interfaces and front-end features with Vanilla JavaScript and React.js.
Resolved complex customer issues in high-pressure environments, including escalation management at Amazon.
Utilized Salesforce CRM for customer inquiry management and coordination across departments.
Educacion
Idiomas
Resumen
Multi-skilled IT analyst with experience in cloud solutions, workflow automation, front-end development, and customer support.
Logros Clave
- Developed and supported cloud-based solutions using Azure, including data management with Azure Synapse and Databricks.
- Automated ETL processes with Synapse Pipelines and workflow automation using Power Automate.
- Handled high-impact escalations at Amazon, improving customer experience and providing feedback to optimize support processes.
Experiencia
IT Junior Project Analyst
Development and support of cloud-based solutions using Azure., Data management and analysis with Azure Synapse and Azure Databricks., ETL process automation with Synapse Pipelines., Frontend programming with Vanilla JavaScript and React.js., UX/UI interface design., Vendor support and guidance in...
IT Intern
Provided support and maintenance for IT solutions., Conducted quality assurance and project validation., Integrated automation tools like Power Automate and web applications.
Escalations Customer Service Agent
Member of the escalations team handling order-related concerns for targeted customers., Reinforced company policies while maintaining empathy and customer focus., Resolved high-impact cases efficiently, improving customer experience., Provided feedback to teams to reduce recurring issues and...
Logistics and Customer Service Agent
First point of contact for solving issues related to failed transactions, account inquiries, updates, and payments in the Multi Service Fuel Cards business., Managed customer inquiries and requests through Salesforce CRM., Ensured timely and accurate resolution of customer concerns, maintaining...