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S

Santiago

Customer Service & Financial Advisor with diverse support experience

Contacto

Medellín, Antioquia, Colombia
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Experienced in addressing customer inquiries, resolving issues, and ensuring positive experiences in various industries.

Financial & Banking SupportIntermediate

Proficient in handling banking transactions, advising on products, and supporting financial services.

Communication SkillsAdvanced

Skilled in phone, email, and chat support, with a focus on empathetic and clear communication.

Technical AssistanceIntermediate

Supported technical and service-related inquiries in telecommunications and gaming platforms.

Sales & Product KnowledgeIntermediate

Engaged in sales activities for banking and telecommunications products, understanding customer needs.

Educacion

Technology in industrial design
Instituto Tecnológico Metropolitano Medellín
Completed 2017
Industrial design engineering student
Instituto Tecnológico Metropolitano Medellín
Completed Suspended
Personal marketing skills and social and labor training
Comfenalco Antioquia Medellin
Completed 2017 Oct
Technician in commercial advice and operations of financial entities
Servicio nacional de aprendizaje SENA, junto con el Banco Caja Social.
Completed 2021

Idiomas

SpanishNative
EnglishB2

Resumen

Experienced in customer service, banking transactions, and technical support across multiple industries.

Logros Clave

  • Provided customer support across telecommunications, banking, and gaming industries.
  • Handled diverse roles including billing, claims processing, customer inquiries, and sales.
  • Facilitated transactions and customer engagement in banking, manufacturing, and telecommunications sectors.

Experiencia

Intermediate level advisor

Emtelco
2016 April - 2016 July

Phone call support of UNE telecommunications company services, such as complaints and claims, billing, sales, maintenance services, etc.

production and customer service operator

SOE terminados y argollados
2017 January - 2018 July

Be part of the process of finishing lithographic products, operate the different machines for this, also receive calls, attend customers, place orders

Bank supernumerary trainee

Banco Caja Social
2020 September - 2021 March

Learning of the different roles in an office of a banking entity, such as cashier, assistant, main teller: handling of transactions, billings, taxes, withdrawals, checks, handling large sums of cash., Role of post-sale services advisor, resolve concerns and difficulties with the bank's...

Service representative, commercial and financial advisor

Konecta
2021 March - 2021 December

Commercial and financial advisor for a Bancolombia preferential line for high value customer segment., Phone/email support, billing, conflict resolution, sales and customer service.

Customer service representative

Concentrix
2022 February - 2025 June

Service representative and assistance, Ticket and chat customer service support to Supercell games players, offering assistance to various types of players across different titles., Responsibilities included addressing inquiries related to game accounts, resolving billing issues, and offering...

Habilidades

Customer ServiceFinancial & Banking SupportCommunication SkillsTechnical AssistanceSales & Product Knowledge
Publicado en CazVid - 17 may 2026
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