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S

Santiago

Welcome to CazVid!

Contacto

Medellín,Antioquia,Colombia
Disponible en CazVid
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Competencias

Effective CommunicationIntermediate

Demonstrated experience with Effective Communication.

Active ListeningIntermediate

Demonstrated experience with Active Listening.

Problem-SolvingIntermediate

Demonstrated experience with Problem-Solving.

AdaptabilityIntermediate

Demonstrated experience with Adaptability.

Time ManagementIntermediate

Demonstrated experience with Time Management.

Educacion

Modern Languages
ECCI University
Completed Paused

Idiomas

enNative

Resumen

View Santiago's professional profile on CazVid.

Experiencia

Customer Service Representative

Loan Factory
Sept 2025 - March 2026

Supporting clients and Loan Officers with technical inquiries and product-related questions, Managing service tickets, escalating internal issues, and ensuring timely resolutions, Handling calls, emails, and live chats, Documenting cases to improve support processes, Monitoring online reviews and social media interactions, Reporting website or operational incidents, Gathering customer feedback to enhance service quality, Maintaining high satisfaction standards through professional and efficient complaint resolution

Lead Nurturing Specialist

RV Staffing
July 2022 - June 2025

Engaging customers, Optimizing workflows to improve lead quality and quantity, Accelerating sales cycles to drive revenue growth, Converting leads into sales-ready prospects, Ensuring seamless engagement throughout the customer journey, Addressing billing inquiries, Resolving member dissatisfaction, Handling a wide range of issues to deliver exceptional customer service

Recruiter/ IT Recruiter

Virtual Employee Services
August 2021 - May 2022

Candidate profiling and conducting recruitment screening across multiple platforms, Sourcing and placing Web Developers proficient in Python

Habilidades

Effective CommunicationActive ListeningProblem-SolvingAdaptabilityTime Management
Publicado en CazVid - 17 may 2026
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