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santiago
Video resume
Contacto
Competencias
Experiencia demostrada en Leadership and Team Management.
Experiencia demostrada en Operations Management.
Experiencia demostrada en Strategic Planning.
Experiencia demostrada en Project Coordination.
Experiencia demostrada en Staff Scheduling.
Educacion
Idiomas
Resumen
Perfil profesional
Experiencia
RECEPTIONIST
Skilled in handling customer inquiries, providing excellent customer service, and resolving issues promptly.
RECEPTIONIST
Skilled in handling customer inquiries, providing excellent customer service, and resolving issues promptly.
CUSTOMER SERVICE AGENT
Successfully resolved customer inquiries and complaints, ensuring high levels of satisfaction.
Executive Supervisor
Managing and coordinating the activities of a team or department, ensuring alignment with overall company goals, and implementing strategies to achieve those goals.
Medical scheduler
Manage and coordinate appointments for patients and healthcare providers, ensuring smooth patient flow and efficient use of medical resources. They are often the first point of contact for patients, handling scheduling, rescheduling, and cancellation of appointments.
Operation Manager
Plan and coordinate the company's daily operations to ensure all cleaning services are completed efficiently, on schedule, and according to company standards.. Schedule and assign staff, equipment, vehicles, and cleaning supplies to maximize productivity and operational efficiency.. Maintain strong communication with clients by addressing concerns, resolving service issues, and ensuring high levels of customer satisfaction.
Customer support executive
Schedules, reschedules, and cancels patient appointments while maintaining an organized provider calendar.. Answers incoming phone calls and responds to patient inquiries in a professional and courteous manner.. Verifies patient demographics, insurance information, and referral requirements before appointments.. Coordinates appointment availability based on provider schedules and patient needs.. Assisted customers by phone, email, and chat with travel planning, reservations, and itinerary changes.. Booked domestic and international flights, hotels, car rentals, vacation packages, and travel insurance while ensuring accuracy and compliance with company policies.. Provided information on fares, schedules, travel requirements, and destination details.. Resolved customer inquiries, cancellations, refunds, and travel disruptions in a professional and timely manner.
Medical Scheduler
Habilidades
Transcripcion del Video
Customer service
Hello, my name is Santiago. I'm from Medellin, Colombia. I have worked in hospitality for around 10 years already, but after the COVID situation I have to be looking for another job because as you know every auto was work-close so we just need to find another option to pay my bills. So after that I started working in IDT as a travel legend. I was there for around one year. So I found this new job I have right now that is in RPM. It's a BP
Customer service
Hello, my name is Santiago, I'm from Medellin, Colombia. I work in hospitality for around 10 years, but due to the cover situation, I have to look for another option. In this case, the first one I found was a GT as a travel agent, most of the time customer service. And after that, I started with RPN, is what I'm working right now. It's a VP exclusive for Way.com Company. It's something like sales and actual customer service. In this new job, where I think I improve my skills like effective communication, and I'm probably solving skills. Thank you.