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Samantha
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Competencias
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft PowerPoint.
Demonstrated experience with Adobe Photoshop.
Demonstrated experience with Adobe Illustrator.
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Idiomas
Resumen
Professional profile
Experiencia
Collections Agent
Managed inbound and outbound customer interactions to resolve account inquiries and negotiate payment arrangements while maintaining a high level of customer satisfaction.. Analyzed account information and customer needs to identify appropriate solutions and support timely issue resolution.. Recommended tailored payment options and alternative solutions based on customer circumstances and company policies.. Effectively handled customer objections, escalated complex cases when necessary, and ensured accurate documentation of account updates.. Maintained compliance with company procedures while consistently delivering a positive customer experience and meeting performance goals.
Customer Service & Sales Representative
Provide customer support and sales assistance through phone, email and chat in a high volume, fast-paced environment. Resolve customer inquiries, process account requests and transactions, and identify opportunities to recommended products and services that align with customer needs. Maintain accurate records and documentation while ensuring compliance with company policies and data privacy standards. Consistently achieve quality, productivity, customer satisfaction, and sales performance targets. Collaborate with cross-functional teams to resolve issues efficiently and deliver a seamless customer experience. Demonstrate strong communication, problem-solving, and relationship-building skills while handling sensitive information with professionalism and discretion
Founder & Creative Director
Plan and execute integrated marketing campaigns across social media and digital platforms to strengthen brand awareness and customer engagement. Create, produce, and manage all branded content, including photography, videography, creative concepts, and campaign planning. Direct and execute fashion photoshoots and video productions handling photography, filming, lighting, editing, color correction, and post-production. Manage brand strategy, content calendars, audience engagement, and performance analysis to optimize digital growth and marketing effectiveness. Demonstrate strong creative leadership, project management, and entrepreneurial skills while balancing design, marketing, content production, and business operations