Ryan

Creator - Record Seller

Sourcing records through wholesale distribution, directly from labels and with distributors, including Orchard, Proper, Plastic Head and others. Listing albums for sale on Big Cartel website and Discogs. Keep order and inventory systems up to date.. Assist with deliveries — unpacking, checking, and restocking items.. Picking and packing orders in the warehouse. Respond to customer enquiries about orders, shipping, and returns.. Receiving orders and packing them to a high standard. Shipping orders to customers through Royal Mail. Preparing stock in a timely manner. Creating and maintaining social media channels, focussing on customer satisfaction and engagement

Music Customer Service Assistant (temp seasonal role)

Using my knowledge of various genres of music to hit target and increase sales of vinyl, CDs and tapes. Be fully conversant with all product we offer in order to maximise sales within store and have a proven ability to sell to our customers, especially with music CDs and vinyl. Awareness and full support of company initiatives launched and any ongoing initiatives, particularly with music and vinyl. A personable approach and outgoing manner, whilst again using product knowledge to upsell as many customer orders as possible, via me recommending similar albums to what they purchased. This led to targets being exceeded and by going the extra mile

Customer Service Advisor (3 month contract)

Customer Service Executive (3 month contract)

Helping customers with their concerns, providing information about healthcare products and the services available to them.

Relationship Manager

Account Manager

Customer Engagement Manager

The ability to excite and inspire our community for upcoming releases, and to fully understand our product roadmap and the key features of each.. To take full ownership of the role and have the ability to make decisions autonomously. Set, plan and implement social media and communication campaigns and strategies. Build relationships with customers, industry professionals and journalists. Respond to customers in a timely manner. Coordinate with Marketing, PR and Communications teams

Customer Engagement Manager (part-time; ended due to COVID-19)

Bring artists on board and manage the customer journey from the start of their project until successful completion, where they will have raised funds to contribute to their chosen music project.

Senior Customer Service Advisor (Seasonal Christmas role)

Using my knowledge of various genres of music to hit target and increase sales of vinyl, CDs and tapes. A personable approach and outgoing manner, whilst again using product knowledge to upsell as many customer orders as possible, via me recommending similar albums to what they purchased.

Account Manager

Account Manager

Implement this scheme into schools in Bristol.

Customer Support Analyst

Account Manager

Account Manager for the company's key clients; ASOS and Marks and Spencer.