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Ryan
Contacto
Competencias
Demonstrated experience with M365.
Demonstrated experience with Google Workspace.
Demonstrated experience with Cybersecurity Tools.
Educacion
Idiomas
Resumen
Professional profile
Experiencia
VERIZON – MC Afee – TECHNICAL SUPPORT
Resolve connectivity issues such as Wireless. LAN, WLAN connection, SSID, GUI and Network Configuration. Troubleshoot and resolve hardware software and connectivity issues. Log and manage support tickets in the internal call logging system. Support Residential and B2B Clients via Chat, Live call and Screenshare - Remote Support Sessions. Security services and Monitoring for security breaches, providing basic security measures, and managing security issues. System maintenance - Implementation of Cybersecurity tools in detection of threats -removal of malwares, spywares and viruses. Experience in MSP for McAfee partnered with Verizon. Software as a Service for Verizon and McAfee Websites. Connectwise usage for Remote support and access. Windows 10 and 11 Operating System with Microsoft 365 implementation. Process Logistics for Devices. Update support tickets with detailed notes on findings and resolutions.. International Support for Roaming Connections Configuration. IMEI Change and ESIM configuration. Experience in a work from home setting
COORDINATOR - TRAVEL
Booking and reservations - Arrange and book flights, hotel accommodations, and ground transportation for employees, clients, or groups.. Itinerary management - Create, confirm, and communicate detailed itineraries, and make adjustments as needed.. Schedule and Real-time Access Transport Dispatch. Supplier, Vendor and Client Coordination- Liaise with travel agencies, hotels, and other vendors to secure reservations and negotiate rates. Act as the main point of contact for traveller needs.. Documentation and records - Maintain client profiles with preferences, manage travel documentation, and keep records of expenses.. Troubleshooting - Proactively monitor for flight delays or cancellations and assist travellers in finding alternative arrangements. They also resolve other travel-related issues and conflicts.. Administrative Tasks - Process travel-related invoices and statements, research optimal and cost-effective travel alternatives, and support travel-related projects and events.
ADVISOR I - ADVANCED TECHNICAL SUPPORT
Answering customer and client’s inquiry and determining their concerns.. Analyzing query by the use of tools - Instructing techniques and troubleshoot by the use of TSR. Perform Remote Support Access to help resolve client’s issues.. IMEI Change and Sim Card number configuration. Accessing Geolink and Ronda for tracing outages and weak towers local and international countries.. Maintains the integrity of the computers. Enhance signals by switching towers.. Sending Activations and Updates to customer devices to refresh and correct errors in system.. Handles basic billing, rerate, and backdate concerns.
GOOGLE TECH SUPPORT
Google App Support – Drive, Gmail, G Suite, Play store, Play Music, Photos, Lens. Google TV, Calendar, Assistant and YouTube (All Google Applications). Utilizing USB chip to access Google server. Configure and troubleshoot operating system and network settings. Account Recoveries and Gmail Account Recoveries. Performing Reset Network Settings and Factory Reset. Clearing cache and clearing trashes to minimize computer crashes.. Testing apps and software updates to ensure smooth functions of devices.. Recording and creating tickets for bugs and errors to send to central office.. Remote Support Access of client’s device for smooth troubleshooting flow.
VERIZON – TIER 2 – SME – L3 TECH SUPPORT
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;. Assist Walkthrough, Guide and Advice Onsite Tech on connection relays from post, box lines to home via RJ45 and Wireless SSID connection. B2B and Corporate Support - Restore POS Connection Settings. Ticket Support via Service Now from L1 and T2. Manage and Resolved Internal Tickets From Different Departments. Investigating, diagnosing and resolving computer software and hardware faults. Wireless Configurations, GUI and IP Settings, Bridging, PPPOE and DHCP Settings Capability to utilize Screen Share to further assist and resolve customer and clients concerns.. Communicating with Central Office for outages, system issues and adjusting network lines.. Access Schedule Field Technician Dispatch and Appointments. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, etc.. Installing and configuring computer hardware, software, systems, networks, printers, scanners, mobile devices.. Updates job knowledge by studying new hardware descriptions; participating in educational opportunities.. Going for extra mile of available services that leads to Customer Service Satisfaction.
ESL TEACHER
Introduce cultural aspects to ESL students, especially those who are new to the English-speaking country.. Prepare lesson plans and teach English to speakers of other languages to meet specific student needs and delivers the lessons.. Teaching English grammar, writing, reading, speaking, listening and pronunciation skills.. Assess students to determine student strengths and weaknesses.. Giving activities that will boost students’ performance and learning.. Creating academic programs for the students in which they will develop.. Recording and computing all the grades and giving remarkable comments.
Computer Tech
Troubleshooting and Examine Materials of Computer - Installations of Software and Hardware. Repair and Replace Hardware parts if necessary - Upgrades and Install RAMs and ROMs. Trace and Detect Malwares and Spywares. Configuring routers, modem, devices and networks - Updates Operating Systems and Applications