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Rosie
Agent
Contacto
Competencias
Effectively communicated with patients, team members, and external parties in healthcare and call center environments.
Organized and coordinated conference calls and scheduled appointments, ensuring smooth operations.
Monitored calls for quality, ensured HIPAA compliance, and maintained high standards in patient interactions.
Scheduled appointments and diagnostics accurately for patients across various healthcare settings.
Responded to customer requests, handled numerous calls daily, and provided clear, detailed information.
Educación
Idiomas
Resumen
Experienced in patient scheduling, call coordination, and quality assurance with a strong focus on effective communication and compliance.
Logros Clave
- Scheduled diagnostic imaging exams across multiple locations while verifying insurance and ensuring protocol compliance.
- Consistently recognized for call handling quality, professionalism, and de-escalation skills.
- Assisted new team members through peer training and protocol guidance.
Experiencia
Agent
Listened and responded to customers requests, and forwarded necessary information to the superior., Followed company policy and procedures to provide quality work.
Agent customer service
Organized and coordinated conference calls with multiple parties., Answered numbers of calls per day.
Specialist/QA
Scheduled diagnostic imaging exams for patients across various locations while verifying insurance, confirming provider orders, and ensuring protocol compliance., Delivered high-quality service by actively listening, resolving concerns, and clearly explaining appointment details, prep instructions,...