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Rony
Customer Service Professional with 9+ Years in BPO Industry
Video resume
Customer Service
I am a person with more than 9 years of experience in the BPO industry. Very passionate about what I do. I´ve played many different roles such as Customer Service, Money Transfer Fraud Analyst, Risk investigator, Technical Support, retail customer service, appointment setter, Retention, and sales specialist. I am Pretty sure I´ll be a great asset for your Project or Business.
Contacto
Managua, Managua, Nicaragua
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support and assistance to clients, ensuring satisfaction and issue resolution.
Fraud Analysis & Risk InvestigationIntermediate
Identified and investigated potential fraudulent activities to prevent financial losses.
Technical SupportIntermediate
Assisted customers with technical issues, troubleshooting hardware/software problems.
Sales & RetentionIntermediate
Engaged in sales activities and customer retention efforts to maintain relationships and meet targets.
Resumen
Experienced BPO professional with over 9 years in customer service, technical support, and risk analysis.
Logros Clave
- Gained versatile experience across multiple roles including Customer Service, Fraud Analysis, and Technical Support.
- Accumulated over 9 years of experience, demonstrating long-term dedication and skill development in the BPO industry.
- Adapted quickly to diverse functions such as sales, retention, and appointment setting, showing role flexibility and growth.
Habilidades
Customer ServiceFraud Analysis & Risk InvestigationTechnical SupportSales & Retention
Publicado en CazVid - 3 jul 2025