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Roland
Project Manager with 8 years of experience in IT and software development
Contacto
Competencias
Overseeing project lifecycle, resource allocation, and stakeholder communication.
Implementing Scrum and Kanban practices to improve team workflows.
Participating in software design, coding, and testing in various projects.
Managing and mentoring cross-functional teams to achieve project goals.
Engaging with clients to gather requirements and present project updates.
Educacion
Resumen
Skilled in leading software projects, managing teams, and ensuring timely delivery.
Logros Clave
- Led multiple project teams, enhancing delivery efficiency and client satisfaction.
- Managed project timelines and budgets, ensuring successful completion within scope.
- Developed project plans and coordinated cross-functional teams across diverse industry domains.
Experiencia
Intake Specialist
Conducted in-depth interviews with prospective clients to assess legal case validity., Managed detailed client records, maintained appointment schedules, and ensured clear communication between clients and attorneys., Follow-up with clients, Played a key role in building client relationships and increasing intake-to-case conversion rates.
Programmer
Managed and scheduled daily TV programming, both live and pre-recorded., Operated live audio setups and monitored sound levels during transmissions, ensuring smooth, high-quality broadcasts., Worked closely with producers and technical staff to maintain programming consistency and improve on-air quality.
Assistant Manager
Delivered top-tier customer service through inbound and outbound calls, ensuring issue resolution and client satisfaction., Scheduled services and appointments, handled confidential information, and followed company guidelines for conflict resolution., Recognized for excellent communication and client engagement skills.