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Roger
Customer Service & Sales Specialist with 7+ years of diverse industry experience
Contacto
Competencias
Utilized chat, email, and phone channels to deliver high-quality customer service and resolve inquiries.
Sold services, managed leads, and maintained CRM records, consistently achieving sales goals.
Operated Zendesk, Freshdesk, and HubSpot platforms for customer support, tracking, and follow-ups.
Used Google Workspace, Microsoft Teams, and Slack for team communication and project coordination.
Monitored internal systems, creating incident reports and improving safety protocols at Gildan.
Educacion
Idiomas
Resumen
Experienced in customer relations, sales, team leadership, and technical support with a focus on operational efficiency and client satisfaction.
Logros Clave
- Managed customer accounts and maintained CRM records across multiple roles, ensuring data accuracy and follow-up effectiveness.
- Sold trucking compliance and registration services, developing bilingual communication and closing skills resulting in consistent sales achievements.
- Led teams and improved reporting and response workflows as a supervisor, enhancing operational efficiency and safety protocols.
Experiencia
Sales Representative
Worked in a fast-paced environment with attention to detail and customer satisfaction., Assisted with event setup, food service, and coordination to ensure smooth operations., Provided high-quality guest service during events, banquets, and regular dining service.
Server & Events Staff
Sold trucking compliance and registration services to U.S. truck drivers and owner-operators., Handled client communications via email, chat, and phone to explain service packages and close sales., Maintained accurate CRM records and followed up on potential leads to ensure customer retention.,...
Crisis Monitoring Analyst
Monitored internal systems to identify and prevent potential security risks and vulnerabilities., Created detailed incident reports and collaborated with management to improve safety protocols., Ensured confidentiality and integrity of company data and internal communications.
Monitoring Supervisor
Led a team responsible for ensuring workplace safety and operational efficiency., Developed reporting standards and optimized response workflows for internal alerts., Maintained accurate documentation and communication logs.
Medical Appointment Agent
Assisted patients with scheduling appointments via inbound communications and CRM tools., Maintained detailed case notes and followed up on pending requests through email., Delivered excellent written and verbal communication to ensure client satisfaction.
COVID-19 Vaccine Appointment Agent
Provided vaccine-related information and assisted clients in scheduling vaccination appointments., Handled high-volume customer inquiries with empathy and accuracy., Documented cases efficiently to support follow-up and data tracking.
Sales Agent (Sirius XM)
Engaged customers through persuasive communication to promote Sirius XM subscription plans., Developed active listening and customer relationship skills applicable to non-voice communication., Maintained excellent performance metrics and customer satisfaction rates.
Customer Service Representative (Comcast Xfinity)
Resolved customer issues and account inquiries with professionalism and empathy., Documented and tracked customer interactions accurately through CRM tools., Collaborated with internal departments to resolve complex issues efficiently.