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Rogelio
Parts Supervisor
Contacto
Competencias
Coordinated and optimized parts inventory and inventory counts in multiple roles.
Oversaw logistics operations from factory to service centers and managed local distribution.
Handled inbound and outbound customer communications and contributed to sales growth.
Certified in Demand Planning and managed order operations across multiple regions.
Proficient in Microsoft Office, CRM, SAP, Salesforce, and other logistics tools.
Educación
Idiomas
Resumen
Experienced manager with a strong background in parts planning, logistics coordination, and team leadership across multinational companies.
Logros Clave
- Managed inventory with >95% fill rate at Hisense Panamá
- Implemented spare parts planning across Central America at Huawei
- Led a team of 16 agents at Alorica, surpassing KPIs and providing coaching
Experiencia
Parts Supervisor
Forecasted and managed parts inventory for new and EOL models, achieving >95% fill rate., Oversaw logistics from factory to service centers and optimized local distribution., Monitored KPIs including lead time, stock accuracy, turnover and logistics cost., Approved reimbursement cases and...
Food & Beverage Director / Sales Support
Signed new restaurant and hotel clients., Developed commercial and retention strategies.
Device Service - Spare Parts Manager
Implemented spare parts planning across Central America., Cleared outstanding credit notes and optimized warehouse operations., Monthly Stocktaking for Panama Inventory., Coordination of monthly inventories, disposal, and recycling requests.
Sales - Team Lead
Sold captioned phones to hearing-impaired clients in the U.S., Led a team of 16 agents, exceeded KPIs and provided coaching.
SCM Roles
Managed order operations and KPI reporting for 5 countries., Coordinated dispatches and direct orders. Provide documentation to customers., Certified in Demand Planning Levels 2 & 3 and led order management., Create Debit, Credit Notes and Returns.
Customer Service Representative
Receive inbound and make outbound calls to Customers in the US & Canada regarding their medication., Place orders over the phone or help them online.
Various Roles
Different roles in Customer Service, Online Sales, Fraud Prevention and Sales Operations in Latin America and the U.S.