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Rogelio
Customer Success Agent
Contacto
Competencias
Utilized SQL and Excel to analyze large datasets and generate insights for business decisions.
Created dashboards and visual reports using Tableau and Power BI to support stakeholder presentations.
Developed scripts for data cleaning and automation of routine analysis tasks.
Prepared monthly and quarterly financial reports, ensuring accuracy and compliance.
Educación
Resumen
Experienced data analyst specializing in financial data processing, reporting, and visualization.
Logros Clave
- Developed and improved data processing workflows for financial reports.
- Automated reporting tasks, reducing manual effort by 20 hours weekly.
- Collaborated with cross-functional teams to enhance data quality and accuracy.
Experiencia
Customer Success Agent
In charge of being the first contact of the customer to introduce him to the services, Demonstrate the opportunities within the services, Soft-sales, Customer Service - Customer Experience, Backoffice ticketing
Customer Service Representative
Provide excellent customer service, assisting with inquiries about statements, balances, transactions, and more, Solve problems related to individual customer needs through a user experience-oriented approach, Maintain high standards of communication to ensure customer satisfaction and loyalty to CashApp services
Training Coordinator
Designed and implemented training programs in English and Spanish to improve the customer service of the cashiers, focusing on tourists and locals, Planned, developed, and executed activity calendars to train new employees in the use of company tools and resources, Collaborated with the Human Resources department in interviews in English to assess the language and professional skills of the candidates, Developed preventive and corrective strategic training programs, optimizing processes and improving the customer experience
English Teacher
Taught general English and as a foreign language to high school and university students, Prepared students for international exams such as the TOEFL, Coordinated school activities and events related to the English department, Designed personalized educational plans to strengthen students' language skills
Customer Service Representative
Managed reservations, baggage and tickets for US clients, providing excellent service, Solved problems effectively, ensuring a positive and satisfactory customer experience, Maintained a professional and welcoming atmosphere, excelling in customer service
Business English Teacher
Taught Business English and TOEFL preparation courses at companies such as Coca-Cola, Home Depot, Carrier, Cotemar and more, Used specialized techniques and innovative teaching materials to optimize English language learning, Designed customized teaching strategies to meet the specific needs of each organization