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Rodrigo
Sales and Customer Support Specialist with diverse experience in telecommunications, real estate, and financial services
Video resume
Contacto
Competencias
Skilled in addressing client needs, resolving issues efficiently, and ensuring high customer satisfaction.
Experienced in outbound calling, appointment setting, and managing sales pipelines across various industries.
Proficient in troubleshooting network and device issues, providing remote assistance, and supporting tech products.
Capable of managing customer data, inputting work orders, and maintaining accurate records in CRM systems.
Fluent in English and Spanish, effectively communicating with diverse client and team populations.
Educacion
Resumen
Dedicated to delivering excellent customer service, managing sales processes, and providing technical support across telecommunications, real estate, and financial sectors.
Logros Clave
- Facilitated seamless utility setup and move-in services for new homeowners, enhancing customer satisfaction.
- Managed lead filtering and transfer for Medicare and credit card advice, improving lead quality and response rates.
- Successfully coordinated appointments and campaigns for real estate and solar lender projects, increasing engagement.
- Provided technical support and troubleshooting for Verizon FiOS, resolving network issues and upselling packages.
Experiencia
Sales
Helping new Homeowner to move in by providing them with services, and setting up new utility services, moving services etc.
Transferring agent
Filtering and transferring leads for assistance on Medicare or credit card debt advice, cold calling.
Inside Sales Assistant/Free-lance recruitment
Setting appointments or calls for the campaigns for real estate, lender solar panels etc., Manage CRM, data collection, inbound and outbound calls., Calling the possible candidates, checking their language level and if they have all requirements needed to start working like PC, internet, headset, etc., Making test to check Grammarly and basic PC skills as typing speed.
Creating new work order for the sales agents and input them to system as also setting up new TV boxes to service and schedule tech assistance., Add more services to existing services.
Bilingual Agent
Tech support troubleshooting wireless network issues as also billing and selling packages for the clients and helping the clients with technical issues like remote control assistance for PC or TV remotes.
Bail agent assistance
Checking incoming emails with some incoming calls looking for the inmates in C.A. local and state prisons to see if they have a bail option, gathering all the info and resume it to be emailed to the bail agent in the area and contact the inmate family to tell them where the inmate is located and also bail options that we can offer to help the client.
Sales agent
Outgoing calls, making 500 calls where needed, the idea was basic just read the script and do as many sales as you can during the day.
Bilingual agent
Setting up new services, troubleshooting network issues, checking pay dates and billing issues, tracking ID number in case cellphone stolen or lost, changing career package from company to company.
Habilidades
Transcripcion del Video
Remote tech support agents
Hi, my name is Rod. I'm currently in Medi that you've done. I have some previous experience when it comes to technical support. I used to work for Brides and Fives for a couple years there. Basically I'm a good fit because I was open to feedback, active listening, and I was up for the challenge. And I'm also looking for a tech support job. Thank you.