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Roberto
Customer Service & Support Specialist with Diverse Industry Experience
Contacto
Competencias
Delivered customer support across multiple platforms including chat, email, and social media in various industries.
Provided technical assistance for apps, account recovery, and product setup, enhancing user experience.
Closed sales and managed customer objections; activated product subscriptions and upsold new services.
Assisted at-risk customers, managed escalations, and contributed to customer retention strategies.
Supported various products including mobility plans, satellite services, and digital platforms.
Resumen
Versatile specialist with extensive experience in customer service, technical support, and sales across technology and telecom sectors.
Logros Clave
- Provided multi-channel customer service and technical support for social media gaming, telecommunications, and satellite services.
- Handled customer retention, complaint resolution, and upselling, demonstrating skills in conflict resolution and negotiation.
- Progressed across various roles including customer service, loyalty, social media support, and sales, expanding expertise in client relations and product offerings.
Experiencia
Zynga customer service representative
Providing customer service and basic tech support for social media gaming customers through chat and email platforms.
Koodo Mobile customer service representative
Provide customer service assistance to customers in the mobility field by solving concerns regarding billing, cell phone functions and other tasks.
Koodo Mobile Loyalty and Retention representative
Provide assistance to customers at risk of cancellation and customers who request to speak to a manager or a higher level.
AT&T Movers representative
Provide assistance for Mobility, TV and Internet customers moving between addresses and other tasks such as plan changing and offering new products.
AT&T Social Media representative
Provide Tier 1 assistance for customer's concerns and questions published on Twitter and Facebook.
DISH Network Sales representative
Close and set up new orders to potential customers in the Satellite Cable field by offering the products and negotiating with techniques to overcome objections.
SiriusXM Sales representative
Activate new SiriusXM subscriptions for Vehicles.
AT&T Digital Assistance Center
Assistance to help customers create their profile or recover their access to their ATT App, DirecTV App and NFL Sunday Ticket.
Proctor: Mortgage assistance representative
Assistance and debt collection for homeowners around the USA.