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Roberta
Clinical Application Support Analyst – CIS Pharmacy
Contacto
Competencias
Demonstrated experience with Oracle Health (Cerner).
Demonstrated experience with Pharmacy Keeper.
Demonstrated experience with Discern Analytics.
Demonstrated experience with Discern Explorer.
Demonstrated experience with ServiceNow.
Educación
Resumen
Clinical Application Support Analyst – CIS Pharmacy open to new opportunities
Experiencia
Clinical Application Support Analyst – CIS Pharmacy
Provide application support for Oracle Health (Cerner) pharmacy systems and related clinical applications.. Lead pharmacy-focused activities associated with the Pharmacy Keeper initiative, acting as the primary liaison between operational and technical stakeholders.. Serve as a liaison between Project Managers, Operations Leaders, Sterile Compounding Coordinators, site representatives, and clinical, operational, and technical stakeholders to support project objectives, implementation activities, and successful solution delivery.. Conduct workflow analysis and business process reviews across acute care and pharmacy operations to support Pharmacy Keeper implementation and process optimization.. Perform interface testing and validation activities supporting integration between pharmacy and clinical systems.. Develop Knowledge Base Articles (KBAs), support documentation, and operational resources to support end users and promote standardization.. Participate in site visits, stakeholder consultations, and operational readiness activities to support project planning and implementation.. Assess, investigate, and resolve incidents and service requests using ServiceNow.. Support patient safety, quality improvement, and SaferCare initiatives through collaboration with operational and technical teams.
Pharmacy Technician
Supported inpatient medication distribution and medication-use processes within an acute care environment.. Provided inventory management, automated dispensing cabinet support, and medication preparation services.. Collaborated with pharmacists, nursing staff, and interdisciplinary teams to support safe and effective medication management.. Trained and mentored new staff and supported operational workflow improvements.
Pharmacy Technician Curriculum Developer
Developed curriculum, lesson plans, assignments, laboratories, and assessments for the Pharmacy Technician Certificate Program.. Designed educational materials for Community Pharmacy, Sterile Products, and Hospital Pharmacy content.. Collaborated with faculty and program stakeholders to ensure curriculum alignment with regulatory and educational standards.
Pharmacy Technician Instructor
Delivered classroom and laboratory instruction for Pharmacy Technician students.. Developed and updated educational content and assessments utilizing Moodle learning management systems.. Evaluated student performance through practical assessments, examinations, and competency-based activities.. Prepared students for practicum placement and professional practice requirements.
Staffing Clerk V
Coordinated scheduling and staffing activities for multiple departments.. Managed shift allocation, timesheet verification, and staff call processes.. Supported operational continuity through effective workforce coordination.
Pharmacy Technician Supervisor I
Supervised pharmacy technicians and support staff within a high-volume centralized drug distribution facility.. Managed staffing, scheduling, workflow optimization, and employee training initiatives.. Led process improvement activities and supported implementation of automated pharmacy technologies.. Developed procedures, monitored operational performance, and collaborated with leadership to improve efficiency and service delivery.. Provided technical expertise in CORE, Pacmed, automation systems, and medication distribution workflows.
Pharmacy Technician
Supported medication preparation, sterile compounding activities, inventory management, and automated distribution systems within a centralized pharmacy environment.
Manager, Registration and Licensure
Supported administration of Pharmacy Technician licensing and jurisprudence examination processes.. Coordinated accreditation-related activities and stakeholder communications.. Assisted with regulatory and professional practice initiatives.
Pharmacy Technician
Provided community pharmacy services including prescription processing, dispensing, customer service, inventory management, and workflow support.. Utilized Kroll and automated dispensing technologies to support high-volume medication distribution.. Trained new employees and supported operational efficiency initiatives.