Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Roberto
Customer Service Professional with over 10 years of experience in client relations
Video resume
Contacto
Competencias
Proficient in managing customer interactions, needs analysis, and building trust-based relationships.
Utilized problem-solving abilities to efficiently address customer concerns and resolve issues.
Effectively communicated with diverse customers via phone, email, and in person in fast-paced environments.
Provided office and front desk administrative tasks, including payment processing and guest coordination.
Experience in teaching English one-on-one, demonstrating adaptability and communication skills.
Educacion
Idiomas
Resumen
Dedicated customer service professional with over 10 years of experience in diverse sectors including hospitality and tech support. Skilled in CRM, problem solving, and relationship management, committed to delivering excellent service and supporting team objectives.
Logros Clave
- Handled customer complaints and provided timely solutions at Globant, building sustainable relationships and trust.
- Collected and analyzed customer information at Latam to ensure proper service delivery.
- Managed payment processing, administrative support, and guest needs coordination at Delta Resorts.
Experiencia
Virtual Customer Service
Handle customer complains, provide appropriate solutions and alternative with in the time limits., Familiarity with CRM systems and practices., Build sustainable relationships and trust with customers., Identified needs of customers promptly and efficiently.
Customer Service Associate
Collecting customer information and analyzing customer needs., Work with customer service manager to ensure proper customer service is being delivered., Consulted with customers regarding needs and addressed concerns.
Assistant Front Desk
Handled payment processing and provided customers with receipts and proper bills and change, Provided administrative support to coworkers, taking on additional tasks during high-volume periods., Coordinated with departments to handle wide range of guest needs., Responded to inquiries and room...