Riddhi

Operations Representative (Customer Support Agent)

Cross-Channel Support: Delivered high-quality customer service across both International Voice and Chat processes, resolving complex inquiries for a global customer base.. GDS Expertise: Utilised the Amadeus Global Distribution System to efficiently manage customer profiles, process modifications, and resolve specialised service requests.. Metric-Driven Execution: Consistently met and exceeded strict operational KPIs and performance targets to ensure seamless service delivery.. Efficiency Optimisation: Maintained an optimal Average Handle Time (AHT) without compromising service quality.. Customer Satisfaction: Achieved high Net Promoter Scores (NPS) by actively listening to customer needs, de-escalating issues, and delivering first-contact resolutions.