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Rickelme

Customer Support & Technical Assistance Specialist with Bilingual Skills

Video resume

Rickelme
Bilingual Costumer Support/ Technical Assistance Specialist

Contacto

Ahuachapán, Ahuachapán, El Salvador
Disponible en CazVid
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Competencias

Customer SupportAdvanced

Provided technical support and customer service in English and Spanish across platforms.

Bilingual CommunicationAdvanced

Communicated effectively with customers in both English and Spanish, facilitating issue resolution.

Technical TroubleshootingIntermediate

Assisted customers with technical issues related to gaming and support platforms.

Multitasking & Critical ThinkingIntermediate

Managed multiple customer inquiries simultaneously while analyzing issues to provide solutions.

Communication PlatformsIntermediate

Utilized chat support platforms to facilitate customer interactions and issue resolution.

Educacion

High School Degree
Chatolic Institute, Holy Family
Completed 2019
Bachelor's Degree
University of El Salvardor, FMOCC.

Idiomas

SpanishNative C2
EnglishAdvanced C1

Resumen

Experienced in providing technical and customer support in English and Spanish, with a focus on troubleshooting and communication via chat platforms.

Logros Clave

  • Provided bilingual customer support in English and Spanish at Epic Games and PlayStation
  • Handled diverse inquiries and troubleshooting requests effectively via chat platforms
  • Served as primary contact for customer interactions, demonstrating role progression in customer service

Experiencia

CS-Tech Support Representative

Epic Games, Telus international
December, 2021 - March, 2023

Provided direct support to customers in both English and Spanish, Addressed a diverse range of inquiries and troubleshooting technical issues, Facilitated communication through chat support platform

CS-Tech Support Representative

PlayStation, Foundever
June, 2023 - September, 2024

Served as the primary contact for customers, Assisted with a variety of inquiries and technical issues in both English and Spanish, Handled customer interactions through chat support channel

Habilidades

Customer SupportBilingual CommunicationTechnical TroubleshootingMultitasking & Critical ThinkingCommunication Platforms
Publicado en CazVid - 3 jul 2025
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