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Riccardo
Purchasing Manager
Contacto
Competencias
Demonstrated experience with Phone & Email Outreach.
Demonstrated experience with Relationship Building.
Demonstrated experience with Follow-Up & Issue Resolution.
Demonstrated experience with Customer Questions & Support.
Demonstrated experience with Record-Keeping & Case Documentation.
Educación
Idiomas
Resumen
Purchasing Manager open to new opportunities
Experiencia
Purchasing Manager
Built community around the store through fishing clinics, gear demos, and local tournaments.. Worked directly with customers on the floor, answering questions and helping them find the right gear for conventional and fly fishing.. Evaluated vendors, selected seasonal products, and attended trade shows to shape the store's product mix.. Supported marketing campaigns and seasonal promotions, timing them with purchasing decisions and store events.. Coached the sales team on product knowledge and customer engagement.
Banking Operations Manager
Investigated and resolved customer and operational concerns end to end, documenting each case and improving processes to reduce delays by 10%.. Handled escalated customer situations with professionalism and empathy, protecting client relationships.. Contributed to business development by growing client relationships and identifying new commercial opportunities.. Led teams of up to 25 associates, giving real-time coaching and guidance on resolving issues.. Tracked team and case-resolution performance, used Microsoft Office daily, and reported trends to leadership.
Acquiring Business Associate
Managed business-to-business client relationships and partner communications.
Collections & Customer Service Representative
Performed inbound and outbound call center work, including negotiating repayment arrangements.