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Ricardo
UI/UX Designer with 5+ years of expertise in digital product design
Contacto
Competencias
Applied design principles to create intuitive interfaces for mobile and web applications.
Developed prototypes and wireframes using tools like Figma and Adobe XD to visualize concepts.
Conducted user interviews and usability testing to gather insights for design improvements.
Worked closely with developers, product managers, and stakeholders to ensure alignment on design goals.
Created visual assets and style guides that reflect brand identity and enhance usability.
Educacion
Resumen
Creative and detail-oriented UI/UX Designer with over 5 years of experience delivering engaging digital solutions.
Logros Clave
- Led the redesign of the company's flagship app, resulting in a 20% increase in user engagement
- Collaborated with cross-functional teams to deliver over 15 successful projects within deadlines
- Enhanced user experience by developing wireframes and prototypes that addressed client needs
Experiencia
Customer Service Representative
Pre-registration of the patients, Performing outbound calls and answering calls, Processing payments, filling forms, questionnaires and requests for their appointments, Providing location of the Medical Centers and giving general information
English Teacher
Teaching English, organizing classes and preparing resources, Developing lessons & teaching models accordant the student’s needs, Creating plans of studying to all levels of English
Helpdesk Supervisor Assistant
Supervise and organize staff and establishing schedules, Setting priorities, providing support and direction, Dealing with administrative issues as needed, Gather and analyze metric to benchmark the helpdesk workload and performance, Help Desk support and dispatch for up to thousand users
Dispatch Specialist
Perform Dispatch functions for the Field Services, Ensure that the field operations are routed properly, Manage the field workforce software, analyzing workload, initiating and communicating the required actions and making optimal decisions for resolutions
English Teacher
Responsible for organizing classes and learning resources to create a positive learning environment, Preparing resources for lessons, Developing lessons plans in line with curriculum objectives, Assessing and recording student’s progress throughout the term, Working with other staff to plan and coordinate work
IT Support Technician
Provided IT support for Peugeot and Citröen in the United Kingdom and Ireland, Responsible for diagnosing and resolving hardware/software issues, Acting as the first point of contact for all IT & Technical queries, Resolution and configuration support for network connections
Bilingual Administrative Assistant
Perform administrative and office support activities for multiple departments, Fielding telephone calls, receiving and directing visitors, Word processing, creating spreadsheets and presentations, Arranging appointments and events, Dealing and managing shipments and reception
Hotel Receptionist
Assisting and welcoming guests to the hotel in a polite, friendly and helpful manner, Dealing with arrivals and check-ins, Check out departing guests using the hotel’s accounting system, Managing group bookings for the hotel accommodations and amusement park, Arranging Park reservation and admission tickets, Booking restaurant reservations, Multilingual assistance provided: English, Spanish, French, Italian and Portuguese
Sales Assistant
Assisting and acknowledging customers with queries in a professional, courteous and friendly manner, Taking payments for customers and balance cash drawers, Dealing with refunds complying with store’s policies, Recommending additional and store products, Managing merchandise transfers from various branches for customers