Experienced BPO professional with over 15 years in customer support, sales, training, and translation.
Delivered high-quality customer support in inbound and outbound call centers, ensuring customer satisfaction.
Conducted sales and technical assistance, resolving issues and driving revenue growth.
Trained new employees, enhancing team skills and onboarding efficiency.
Provided translation and interpretation services in medical and legal contexts.
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Extensive experience managing and executing call center operations across multiple domains.
