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Razhel
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View Razhel's professional profile on CazVid.
Experiencia
Back Office Support Financial Account
Process and validate financial transactions and account information, Maintain accurate records and documentation, Assist in preparing reports and reconciliations, Ensure compliance with company policies and financial regulations, Provide administrative and operational support to the financial team
Retention Specialist
Provide outstanding support to customers and maintain customer relationships, Retain customers through excellent customer care, Responsible for assisting users with internet-related issues, Involves troubleshooting connectivity problems, providing technical support for internet services, and guiding users through configurations.
Retention Specialist
Catering customer who wants to cancel the subscription, Providing a necessary step to cancel the plan, Reeducating the members what is the subscription they will lose and showing the value of it, Right Sizing, finding/recommending the right plan that fits members needs and budget, Discount to provide promotional offer to valued member, Goal to retain member.
Sales Representative
Do invoices for bulk orders, Assisting online customer, Does some outbound calls for the target customer, Elevate complaints to management, Keep track of inventory, Inform customers about discounts and special offers
Customer Service Representative (Email/Chat Support)
From Customer Service Representative (voice) to Tech Support, Does outbound call to conduct troubleshooting, Receive and Promptly respond to customer queries by email or live chat, Document Issues and Resolutions, Providing real-time support and documents