Raymond - Operations Supervisor with team management and data analysis expertise

Guatemala City, Guatemala, Guatemalaen

Led a team of data analysts, managing the creation of impactful reports to identify and mitigate operational opportunities.

Responsible for preparing and analyzing reports providing critical information on process adherence and systemic opportunities to executive leadership.

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Resumen

Experienced BPO professional skilled in data analysis, report generation, and team supervision. Adept at identifying systemic opportunities and supporting operational excellence.

Logros Clave

Managed operational workflows and ensured accurate performance tracking within a BPO environment.

Habilidades

Data AnalysisIntermediate

Applied data analysis skills to create reports identifying operational opportunities at Allied Global BPO.

Team LeadershipIntermediate

Supervised and managed a team of analysts, coordinating tasks and ensuring deliverables aligned with client needs.

Reporting & DocumentationAdvanced

Developed and analyzed reports critical to executive decision-making and process improvement.

Process ImprovementIntermediate

Identified systemic opportunities to improve operational efficiency based on report findings.

Languages & Technical Skills

Experiencia

Representante Servicio al Cliente

Allied Global BPO

2016 - 2019

Analista Control de Calidad

Allied Global BPO

2019 - 2024

Responsable de elaborar y analizar informes que proporcionaron a la dirección ejecutiva información crítica sobre la adhesión a los procesos y las oportunidades sistémicas.

Supervisor de Operaciones

Allied Global BPO

2024 - 2025

Encabecé y gestioné un equipo de analistas de datos, dirigiendo la creación de informes de alto impacto para identificar y mitigar Oportunidades de Agente, Proceso y Sistema en operaciones clave del cliente.