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Raquel
Debt Collector at NNS and Associates with 6+ years in Customer Service & Sales
Contacto
Competencias
Experienced in delivering high-quality customer support and resolving issues efficiently.
Proficient in engaging prospects via telemarketing and cold calling to generate leads.
Fluent in English and Spanish, facilitating effective communication in diverse environments.
Skilled in supervising call center and shift teams to optimize performance and service quality.
Educacion
Idiomas
Resumen
Dedicated bilingual professional with extensive experience in customer service, sales, and team supervision. Adept at building client relationships, managing operations, and achieving sales targets in fast-paced environments.
Logros Clave
- Successfully managed debt collection processes, improving recovery rates at NNS and Associates.
- Led bilingual customer service teams, enhancing communication and satisfaction at Scotiabank and Teletech.
- Supervised shift operations and achieved financial targets as Shift Manager at Dickey’s Pit.
- Developed strong sales skills through cold calling and telemarketing roles, increasing client engagement.
Experiencia
Debt Collector
Sales Cold calling
Sales Agent
Sales
Sales Agent
Telemarketing, Cold calling
Call Center (Bilingual)
Floorwalker supervision, Customer Service, Billing, Interpreter, Sales Advisor, QA
Call Center (Bilingual)
Floorwalker supervision, Customer Service, Technical Support, Billing, Interpreter, Sales
Shift Manager
Deliver excellent customer service and customer management, Crew shift management with efficiency, Assist in achieving all financial targets set, Manage opening and closing, Cashier handling various types of payment, Manage office administration, Training new employees