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Raquel
Dispatcher with 3+ years of logistics and customer service experience
Video resume
Contacto
Competencias
Organized delivery schedules and handled fulfillment issues to ensure timely deliveries.
Managed inbound calls, emails, and chat interactions to address customer needs and concerns.
Communicated with customers and delivery drivers effectively to coordinate deliveries and resolve issues.
Rescheduled deliveries and handled compensations to mitigate service delays and customer dissatisfaction.
Provided support via calls, emails, and chat across different customer service platforms.
Resumen
Experienced dispatcher and customer service agent with a strong background in coordinating deliveries, handling fulfillment issues, and supporting customers across multiple channels.
Logros Clave
- Handled fulfillment issues, rescheduled deliveries, and coordinated with customers and drivers
- Managed inbound calls, chat, and email communications across multiple roles
- Provided customer compensation and maintained customer satisfaction priorities