Dedicated professional with over 3 years’ experience in regulatory compliance, data management, and customer service. Adept at ensuring product standards, streamlining processes, and enhancing client satisfaction.
Expertise in conducting compliance reviews and preparing certifications for cosmetic ingredients.
Proficient in data entry, analysis, and management using Oracle and Excel to ensure accuracy and efficiency.
Skilled in handling customer inquiries, scheduling, and communication across multiple platforms.
Knowledgeable in international cosmetic regulations and ingredient standards.
Oxygen Development
Conducted compliance reviews of ingredients based on cosmetic standards and international regulations., Prepared statements and certifications based on ingredient reviews., Provided ingredient lists to customers., Supplied customers with necessary raw material documentation and compliance statements for product registration and market placement., Contacted suppliers to request raw material documentation for compliance review., Conducted Artwork Reviews for final Declaration of ingredients in packagings.
Oxygen Development
Conducted code creation and data entry processes for packaging, raw materials, formulas, routings, and finished goods using Oracle., Ensured accuracy and correctness of data prior to entry., Created TBOMs (Technical Bills of Materials) for the assembly process of finished goods., Participated in validation and final approval of finished products before they were released to production.
SPI Jostens
Received and reviewed orders for entry., Entered orders (customer information, product type, details, and pricing) using AS400., Communicated with the customer department via email regarding any order inquiries or issues.
Bachelor Degree
The tool that we use for the data entry processing and management is Oracle APIS. This tool helps us to make the data entry process smooth and clean, where the system indicates us the steps that we need to follow in order to make this data entry process accurate.
The tool that we currently use for the data entry and management is Oracle Apex. This tool for the data entry help us to make the data entry process smooth and clean where the system indicate the steps to follow, making the entry with no error and confirming that everything is fine.
A time when I had to ensure accuracy in data entry was when I was working as a bill of material specialist for the BOM Data department related to the supply chains of the company where I currently work in, where my role consists in creating the codes for the item and finished good with all the specifications required of pricing, MOQ, and scrap factors. The steps that I took to proceed with the verification were, once I proceed with the entry of the data, I always confirm and verify that everything is in accordance with the information that it was provided to me. Also, I make a double checking verification of this information provided to me.
A time when I had to ensure accuracy in data entry was when I worked as a Bill of Material Specialist for the BOM data department related to the supply chain in my current company, where my role consists in creating the codes for items and finished goods with all the specifications required of pricing, MOQ, scrap factors, and scrap factors.
A challenging customer interaction. I had a challenging interaction with a male customer who had a throat condition. It was difficult to understand him because he spoke very quickly and unclearly. He needed to schedule an ultrasound appointment. I remained calm and focused while trying to understand him. I also made sure to stay polite and patient throughout the conversation while asking the routine questions required for the exam. In the end, everything went well and the appointment was successfully scheduled.
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Contact Center Dominicana (CCD)
Conducted outbound and inbound calls to schedule patient appointments., Reviewed the system to process appointment requests from patients who were unable to contact us directly., Rescheduled appointments for patients who missed or were unable to attend their exams.
Data Vimenca
Handled inbound calls to create money transfers for Western Union customers., Assisted customers via inbound calls to correct typos or errors in existing money transfer transactions., Handled inbound calls to process payment transfers from Western Union customers to companies.
A challenging customer interaction. I had a challenging interaction with a male customer who had a throat condition. It was difficult to understand him because he spoke very quickly and unclearly. He needed to schedule an ultrasound appointment. I remained calm and focused while trying to understand him. I also made sure to stay polite and patient throughout the conversation while asking the routine question required for the exam. In the end, everything went well and the appointment was successfully scheduled.
A challenging customer interaction.
a challenging customer interaction. I had a challenging interaction with a male customer who had a throat condition. It was difficult to understand him because he spoke very quickly and unclearly. He needed to schedule an ultrasound appointment. I remained calm and focused while trying to understand him. I also made sure to stay...
An exceptional customer service experience. During my time as a CSR, I had many exceptional days, but there was an experience that especially impacted me while I was working as appointment scheduler. I called a lady who needed to schedule an MRI. She seemed to be having a difficult week, and when I spoke with her, I noticed from her tone of voice that she did not feel motivated to talk. I introduced myself and explained that I was calling on behalf of the imaging center to schedule the appointment. I asked all the routine questions required for the test, always remaining polite and thanking her for her answer. At the end of the call, she asked me for my name and thanked me for calling her. She told me that my kindness, my politeness, and attention to detail had made her day better.
An exceptional customer service experience. During my time as a CSR, I had many exceptional days, but there was an experience that especially impacted me while I was working as an appointment scheduler. I called a lady who needed to schedule an MRI appointment. She seemed to be having a difficult week, and when I spoke to her, I noticed from her tone of voice that she did not feel motivated to talk. I introduced myself and explained that I was calling on behalf of the imaging center to schedule her appointment. I asked all the routine questions required for the test, always remained impolite, and thanked her for her answer. At the end of the call, she asked for my name and thanked me for calling her. She told me that my kindness, my politeness, and attention to detail had made her day better. Thank you.
An exceptional customer service experience. During my time as a CSR, I had many exceptional days.
An exceptional customer service experience. During my time as a CSR, I had many exceptional days, but there was one experience that especially impacted me while I was working as an appointment scheduler. I called a lady who needed to schedule an MRI appointment. She seemed to be having a difficult week, and when I spoke with her, I noticed from her tone of voice that she did not feel motivated to talk. I introduced myself and explained that I was calling on behalf of the imaging center to schedule her appointment. I asked all the routine questions required for the test, always remaining polite and thanking her for her full answer. At the end of the call, she asked me for my name and thanked me for calling her. She told me that my kindness, politeness, and attention to detail had made her day better. I had made...
An exceptional experience as customer service. During my time as a CSR, I had many exceptional days, but there was one experience that especially impacted me while I was working as an appointment scheduler. I called a lady who needed to schedule an MRI appointment. She seemed to be having a difficult week. And when I spoke with her, I noticed from her tone of voice that she did not feel motivated to talk. I introduced myself and explained that I was calling on behalf of the imaging center to schedule her appointment. I asked all the routine questions required for the test, always remained impolite and thanked her for the answer. At the end of the call, she asked for my name and thanked me for calling her. She told me that my kindness, politeness, and attention to detail had made her day better.
Exceptional customer service. Well, during my day as a CSR, I had a lot of exceptional days, but there was one that impacted me when I was working as an appointment scheduler.
An exceptional customer service. Well, during my time as a CSR, meaning customer service representative, I had a lot of exceptional days, but there was one that impacted me where I was working as an appointment scheduler.
Hi my name is Randy Osantos and I'm over four years of customer service experience. I have worked as a data specialist for more than two years in the bill of material department of the cosmetic company that I work that I work for. I'm currently working as a regulatory specialist with a strong focus in cosmetic compliance and documentation. Thank you.