Arlet - Customer Service & Training Specialist with 6+ years experience in BPO

Expertise in assisting clients, troubleshooting issues, and managing large teams effectively.

Experience in developing and delivering compliance and technical training for new and existing staff.

Conducted data analysis and reporting to improve processes and monitor performance.

Proficient in digital literacy, data management, and troubleshooting with technical tools.

Teach compliance, technical and regulatory knowledge, Guide others with customer service experience, Present training material in an accessible manner, Develop knowledge of effective training methods, Provide constructive feedback and keep trainees motivated, Troubleshooting and conflict resolution...

Helped members, doctors' offices, and pharmacists by providing prescription benefits, Verified claims status for pharmacy coverage, Sending letters of guarantee by phone or faxing the letters for correct fulfillment, Proven appeal and PA status

Assist customers with queries and provide the status of their transactions, Review transactions internally with a specialized encrypted tool, Verify the identity of each client with legal documents, Reach out to business partners to complete compliance with clients